Smart Cities

Four strategic priorities are necessary for the future city’s ecosystem to use the power of digital transformation.

In the near future, city officials will automate and orchestrate service delivery across the city ecosystem using digital technologies such as artificial intelligence. City governments should focus on improving business processes through end to end integration to better manage outcomes across bureaucratic silos, by using a digital city management.

Data driven cities will be able to share data between organizational silos that currently bottle up information. This, combined with predictive and simulation technologies will improve strategic planning for urban sustainability, economic growth, and a myriad of other use cases.

Future cities need to focus on operational excellence and inovation by automating customer facing services (for example, billing, ticketing, permitting, and licensing). Future cities need to focus on citizen experience, by combining  experience data from  customers with operational data to continually improve responsiveness and quality of service.

They must adopt machine learning, conversational user interfaces, and natural language processing to simplify their processes and start providing personalized service.

SAP BRIM Use Cases

• Other services (printing services, scanning services, document archiving, digitalisation of microfilms, address management)
• Compensation of carbon emissions